Securus Challenges Global Tel Link (GTL) to Let an Independent Judge Decide

Securus Technologies has challenged its main competitor, Global Tel Link (GTL) to let an independent technology judge evaluate the product set, technologies and customer service of both companies and decide which one offers the better deal to consumers.

Securus provides a platform for secure phone calls serving prisoners and their families. Advance Connect is their prepaid service for families of prisoners. Direct Bill allows families to receive inmate phone calls from prisoners and have cost added to their monthly bill. Traditional Bill enables families to receive collect calls and have cost added to their monthly bill. Inmate Debit is a prepaid service for prisoners to pay the cost. Jail Voicemail enables leaving messages.

Securus also provides video services. With At-Home Visitation families can have a web cam link to the prisoner. Onsite Video Visitation allows the families to schedule their visit in advance. All you have to do is register your software with Securus and connect it to the free video app you can find on Google Play or the App Store.

With Securus’s Secure Instant Mail families and prisoners can communicate via email.

Even so, Securus claims the comparison between it and GTL would not be fair, because Securus has invested $670 million into Securus over the last three years in buying other companies, technological development and setting up customer service in the United States and developing products. GTL has not spent nearly that much.

According to Chief Executive Officer Richard Smith, GTL used litigation to try to say their technology and customer service are superior to Securus. Therefore, he believes a judge without any stake in the outcome could make an independent, disinterested decision, and it would be in favor of Securus. Reasons for that include:

Securus owns a domestic customer service call center using their own employees. GTL outsources customer service to Mexico.

Securus has its own, trained field employees. GTL outsources.

Securus uses a VOIP call platform, the largest for jails. GTL uses older, premise-based technology.

Former GTL customers who have switched to Securus say they get better technology, prices and customer service from Securus. Some Securus customers switch to GTL, but the rate is nearly 3 to 1 in Securus’s favor.

Securus also offers such services as: tablet apps for inmates, JobView for inmate jobs and the tracking by satellite of parolees.

Securus has its headquarters in Dallas Texas which you can learn more about on their BBB page. It provides its services to over 3,450 jails and police stations and over 1,200,000 inmates. 

At the end of 2015, John Bell joined Secarus. He is now the Senior Vice President of Sales, in charge of Securus’s 100 salespeople, including sales associates.

Learn more about Securus by visiting the following link >>